Cancellation Policy –
Animel Planet believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Refund Policy –
• When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 15 days period.
Send an email to us at ‘firstname.lastname@example.org’ with the reason for return. If the return is approved by us. You will get a mail from us within 4-5 days.
Once the Return is approved you need to ship the products back to us within 7 working days. The Return Approval code must be mentioned on the return package to speed up the processing of your return. Shipping fees are not refundable. Return Merchandise shipping fee to be borne by purchaser. All returned merchandise must be packed to avoid damage in transit and needs to include all original packaging and paperwork in order to receive a credit or replacement item.
All returns will be provided a store credit for the purchase of goods or 30-day money-back guarantee. , if eligible and damaged goods in transit will be rejected.