Terms & Conditions

By continuing to place an order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

Enquiries 

If you have any queries regarding your order or delivery you can Contact Us by email (via the contact page) or telephone 09836524000. Calls are answered between 11am and 7:00 pm All Days except major holidays.

Customer Service Policy

Animel Planet is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Product Disclaimer

Animel Planet is set up to service consumers and reserves the right not to supply stock if commercial quantities are purchased and to suspend/close accounts that we believe are used for commercial purposes.